**Internal Regulation**

**Preamble**

In this regard, Article 25 of the mentioned Decree-Law states the following:  

The Decree-Law 13/2020, of May 18, of Andalusia, which, among other things, establishes measures for hotel establishments, includes in Chapter I the organization of such establishments, as well as the regulation of their technical conditions and service provision.

1. Hotel establishments must have an internal regulation which sets out mandatory rules for users during their stay, without contravening the provisions of Law 13/2011, of December 23, or this Chapter.

2. The internal regulation will always be available to users and will be displayed, at least, in Spanish and English, in a visible and easily accessible place. This regulation must be published on the establishment’s website, if one exists.

3. The operating companies of hotel establishments may request the assistance of the Security Forces to evict those who violate the internal regulations, breach the usual rules of social coexistence, or attempt to access or remain in the establishment for purposes other than the normal use of the service, in accordance with Article 36.4 of Law 13/2011, of December 23.

4. The internal regulation will specify, at a minimum:

   - a) Admission conditions.

   - b) Rules of coexistence and operation. Information on the administrative organization and the responsible person to whom users should address issues related to the establishment’s operation.

   - c) A list of complementary services provided by companies other than the operating entity and the identification of the companies responsible for their provision.

   - d) Information to users about facilities or services that pose a risk and the safety measures adopted in this regard.

   - e) Admission of animals and conditions for such admission.

   - f) In general, all circumstances that allow and favor the normal development of the enjoyment of the facilities, equipment, and services.

In compliance with and development of the aforementioned Decree-Law, this hotel establishment has prepared this Internal Regulation, which sets out mandatory rules for users during their stay; hereafter referred to as Clients.  

This Regulation is available to you, as a Client, at all times, both in its Spanish and English versions; it can be consulted at reception, as well as on our website.

**1. General Provisions**

People accessing this hotel establishment are required to comply with these Regulations, insofar as they do not contravene Law 13/2011, of December 23, on Tourism, Decree-Law 13/2020, of May 18, on hotel establishments, and other applicable laws and regulations.

**2. Admission Conditions**

2.1. Access, admission, and stay in the establishment

   - a) Due to lack of accommodation capacity or facilities.

   - b) Due to non-compliance with the admission requirements set out in these regulations.

This hotel establishment is for public use and free access, with no restrictions other than those imposed by legal provisions and these regulations. Admission and stay will only be denied for the following reasons:

   - c) If behaviors that may cause danger or discomfort to others, or hinder the normal operation of activities, are adopted.

When the circumstances outlined above occur, or if users engage in one or more of the restrictions mentioned, the establishment’s responsible staff may ask them to leave, prior to paying any outstanding accounts for services and consumptions. If necessary, assistance may be requested from the security forces according to Article 36 of the Tourism Law and Article 25 of the Hotel Organization Decree-Law. It is explicitly stated that access to the establishment’s facilities, services, and accommodations will not be denied or restricted to individuals for reasons of sex, disability, with or without a guide dog, religion, opinion, or any other personal or social circumstance.

**2.2. Check-in and admission document**

The person or persons wishing to use the accommodation units, common facilities, and, where applicable, the complementary services detailed in this Regulation, must present their identification documents for admission and registration in the establishment’s register.  

Once registered, the establishment will issue an admission document that includes the name, category, and registration number of the establishment, the assigned accommodation number, the number of people who will occupy it, the check-in and check-out dates, and the accommodation price. This admission document, completed in duplicate, must be signed by the person concerned to formalize their admission, after being informed of this Regulation and their rights and obligations. The original will be given to the user, and the copy will remain with the establishment.  

Complementary services offered and provided by the establishment or other individuals or entities are detailed at reception, formalized in their respective documents, and paid for according to the agreed conditions.

**3. Coexistence and Operating Rules**

3.1. Rights and obligations of users  

Users have the right to freely access and remain in the establishment, with the limitations contained in the submission rules outlined in section 1 of these regulations.  

Users are entitled to receive truthful, complete, and prior information about the services offered before contracting them. They have the right to expect that these services ensure their safety, privacy, and tranquility, that they correspond to the agreed conditions, that a receipt will be provided for the services contracted directly, and that if they wish to file a complaint, they will be provided with complaint forms.  

Users are required to observe the rules in this regulation, which they expressly accept by signing the admission document, as well as those established by the Management regarding safety, coexistence, and hygiene, for proper use of the establishment. Users must verify their status by showing the admission document when requested, respect the establishment's facilities and equipment, and pay for the services contracted at check-in. Filing a complaint does not exempt users from paying for contracted services.  

Users must comply with the schedules and capacity limits established in the hotel's bars and restaurants, and may be asked to vacate the premises in case of non-compliance.

3.2. Rights and obligations of the hotel  

This establishment can request assistance from law enforcement to evict users who violate this regulation, intend to access or remain in the establishment for purposes other than the normal use of the hotel service, or, if applicable, individuals not registered as users.  

Only registered persons can access accommodation units, as stated in Article 2.e of the Decree-Law.  

This establishment may request payment guarantees for contracted services according to the applicable regulations and charge users for damages or defects caused to the facilities, furniture, and elements of the establishment due to negligence or misuse.  

It can also change the hours of different consumption, use, and enjoyment services throughout the seasons, based on seasonality, reserving the right to not admit users outside of these hours or when the authorized capacity limits are exceeded or when admissions are requested at the limits, negatively impacting the service scheduling. These services, their scheduled hours, prices, and usage conditions, are displayed at reception.  

The establishment is required to give its prices the maximum publicity at reception and have them available to users. It must inform users of the conditions for the provision of services and their prices before contracting. It must provide them with the highest quality according to its category and the agreed terms. It must ensure that users receive proper treatment and maintain the facilities and services in good condition. It must have complaint forms and inform users of their existence.

**4. Occupancy Period of Accommodation Units**

Users of this establishment have the right to occupy the accommodation unit from 3:00 p.m. on the first day of the contracted period until 11:00 a.m. on the specified check-out day. However, during peak periods, the accommodation unit may be made available to the user up to two hours later. By mutual agreement, a different occupancy schedule may be agreed upon, which should be reflected in the admission document.  

If the occupancy of the accommodation unit extends beyond the contracted period, the user will be required to pay for an additional night. If the user wishes to stay for more days than contracted, an agreement between the parties must be reached.

**5. Prices, Invoices, and Information**

The hotel is not responsible for the price, nor for the use of utensils, items, and other services provided outside the premises of the hotel establishment, nor for the behavior of outside staff, unless explicitly stated in the terms and tariffs.

Accommodation rates will be billed by the day based on the number of overnight stays. The minimum billing for accommodation will be the amount for one overnight stay or day, understood as ending at 11:00 a.m. the day after check-in.

The establishment may request payment for services outside of accommodation at any time upon presentation of the invoice and receipts, even if the accommodation payment was agreed upon in advance. Only invoices for accommodations and services contracted directly with the operator will be provided, not for services contracted through third parties.

**6. Use and Enjoyment of Facilities, Equipment, and Services**

6.1. Reception  

At reception, necessary procedures will be carried out for the admission of individuals to the establishment, and keys or cards for accommodation access will be stored. Reception staff are responsible for internal matters related to the hotel and for providing information and advice to users.

6.2. Safes  

Each accommodation has a safe for use free of charge by those who wish to use it. The establishment is not responsible for the loss of items or valuables not deposited in these safes.

6.3. Cots and Extra Beds  

The establishment provides cots and extra beds, which must be requested in advance by clients and are subject to availability. Extra beds incur an additional charge of 35 euros per night.

6.4. Breakfast Service  

Guests' breakfast is included in the price, but it must comply with the bar hours and the offered content. If a guest wishes breakfast outside of these hours or different from what is offered, it must be agreed with the bar staff and is subject to payment.

6.5. Restaurant  

The restaurant is open for lunch from 12:00 p.m. to 3:30 p.m. and for dinner from 7:30 p.m. to 10:30 p.m. Please make dinner reservations at reception or at the restaurant.

Room Service facilities available 8.00 until 00.00. Please request more information at reception.

**6.6. Pets**  

The establishment accepts pets with a payment of 25€ per night/pet. A deposit may be required as a guarantee by the establishment. Pets must always be kept on a leash within the establishment and are not allowed in the indoor dining room or bar area.  

It is the guest's responsibility to maintain their pet with proper hygiene standards, and they will be responsible for any damage caused by the pet. Pets cannot be left alone in the room, and room cleaning will not be performed while the pet is inside.

**7. List of Complementary Services Provided by Companies Other Than the Operating Entity**  

Individuals or legal entities that provide complementary services in the establishment’s facilities are responsible for their staff and behavior, operation, maintenance, pricing, and everything related to their own services. The owner of each facility will be clearly identified within the establishment.